FRSH vs CRM Stock Comparison: AI Score, Valuation, Performance and Upside
CRM is the dominant, large-scale enterprise CRM and customer engagement leader, while FRSH is a much smaller, value-oriented challenger positioned as a simpler, more affordable alternative for small and mid-sized businesses. Both are incorporating AI assistants into their platforms, but differ enormously in scale and target customer segment.
FRSH vs CRM contrasts a smaller, value-positioned customer engagement software challenger against the dominant, large-scale enterprise CRM market leader.
CRM holds the edge across 3 of 5 key metrics in this comparison. CRM has delivered stronger 1-year price return (+1.48% vs -6.00%), though FRSH has the better forward P/E setup (15.87x vs 16.19x for CRM). On fundamentals, FRSH is growing revenue faster (16.00%), while CRM maintains the higher operating margin (21.38%) — a classic growth-versus-profitability split. Analyst consensus implies meaningfully more upside for FRSH (+8.77%) than for CRM (+2.56%).
Human Wall Street analysts' price targets, typically implying a ~12-month view — a separate signal from this site's own AI Prediction Signal further down the page, which is a 5-/30-day machine-learning forecast based on price history alone.
- Want exposure to a value-oriented, simpler-to-implement customer engagement platform
- Believe Freddy AI features can drive continued differentiation against larger competitors
- See value in Freshworks' improving path to sustained profitability
- Want exposure to the dominant global enterprise CRM software leader
- Believe Agentforce AI agents will become a significant new monetization opportunity
- Prefer a company with broader, more diversified enterprise product offerings
| Metric | FRSH | CRM |
|---|---|---|
| AI scorei | 22.6 | 51.4 |
| AI ranki | #4094 | #454 |
| Latest closei | $12.38 | $242.85 |
| 1M returni | -5.28% | +23.81% |
| 6M returni | +54.17% | +24.54% |
| 1Y returni | -6.00% | +1.48% |
How much would $10,000 be worth today if invested at the start of each period, with all dividends reinvested?
| Period | FRSH | CRM |
|---|---|---|
| 1Y ago | $9.4K (-6.0%) started 2025-09-18 | $10.03K (+0.3%) started 2025-09-17 |
| 5Y ago | $2.6K (-74.0%) started 2021-09-22 | $9.54K (-4.6%) started 2021-09-20 |
| 10Y ago | $2.6K (-74.0%) started 2021-09-22 | $33.75K (+237.5%) started 2016-09-19 |
Hypothetical — past performance does not guarantee future results.
| Metric | FRSH | CRM |
|---|---|---|
| Market capi | $3.45B | $210.69B |
| Trailing P/Ei | 20.99 | 23.42 |
| Forward P/Ei | 15.87 | 16.19 |
| Price/Salesi | N/A | 6.80 |
| EV/Revenuei | 3.19 | 5.50 |
| Analyst targeti | $14.38 | $262.54 |
| Target upsidei | +8.77% | +2.56% |
| Metric | FRSH | CRM |
|---|---|---|
| Revenue growthi | 16.00% | 10.80% |
| Earnings growthi | N/A | 118.90% |
| EPS growthi | N/A | +118.90% |
| FCF margini | +28.85% | +40.36% |
| Operating margini | 5.53% | 21.38% |
| Profit margini | 20.49% | 21.99% |
| ROIC proxyi | 19.70% | 19.38% |
| Return on equityi | 19.70% | 19.38% |
| Dividend yieldi | N/A | 0.69% |
| Payout ratioi | 0.00% | 15.68% |
| Dividend growth streaki | N/A | No increase yet |
| Betai | 0.86 | 1.15 |
| Debt/equityi | 3.86 | 110.42 |
| Current ratioi | 1.69 | 0.84 |
| Quick ratioi | 1.51 | 0.67 |
Over the past year, FRSH and CRM have moved strongly in the same direction (correlation of 0.71), based on daily returns.
Lower drawdown and smaller single-period drops generally indicate a smoother ride, though they do not guarantee lower future risk.
| Period | Metric | FRSH | CRM |
|---|---|---|---|
| 1Y | Growthi | -6.00% | +0.26% |
| CAGRi | -6.00% | +0.26% | |
| Volatilityi | 48.95% | 47.52% | |
| Sharpe ratioi | 0.03 | 0.14 | |
| Sortino ratioi | 0.04 | 0.23 | |
| Max drawdowni | 48.81% | 43.61% | |
| Current drawdowni | 11.06% | 8.78% | |
| Avg drawdowni | 21.64% | 20.26% | |
| Ulcer Indexi | 25.48% | 24.55% | |
| Max daily dropi | 16.38% | 8.69% | |
| Max wkly dropi | 22.91% | 15.16% | |
| 5Y | Growthi | -73.96% | -5.28% |
| CAGRi | -23.64% | -1.08% | |
| Volatilityi | 58.04% | 39.46% | |
| Sharpe ratioi | -0.25 | 0.06 | |
| Sortino ratioi | -0.36 | 0.08 | |
| Max drawdowni | 86.31% | 59.08% | |
| Current drawdowni | 75.36% | 33.81% | |
| Avg drawdowni | 67.84% | 30.18% | |
| Ulcer Indexi | 69.16% | 33.99% | |
| Max daily dropi | 19.62% | 19.74% | |
| Max wkly dropi | 28.50% | 23.19% | |
| 10Y | Growthi | -73.96% | +235.05% |
| CAGRi | -23.64% | +12.86% | |
| Volatilityi | 58.04% | 36.58% | |
| Sharpe ratioi | -0.25 | 0.39 | |
| Sortino ratioi | -0.36 | 0.57 | |
| Max drawdowni | 86.31% | 59.08% | |
| Current drawdowni | 75.36% | 33.81% | |
| Avg drawdowni | 67.84% | 18.81% | |
| Ulcer Indexi | 69.16% | 25.11% | |
| Max daily dropi | 19.62% | 19.74% | |
| Max wkly dropi | 28.50% | 23.19% |
| Category | FRSH | CRM |
|---|---|---|
| Company | Freshworks Inc. | Salesforce, Inc. |
| Sector | Technology | Technology |
| Industry | Software - Application | Software - Application |
| Core business | Freshworks provides customer service, sales, and IT service management software, positioning itself as a more affordable, easier-to-implement alternative to larger, more complex enterprise software platforms. | Salesforce is the world's largest customer relationship management software provider, offering a broad platform spanning sales, service, marketing, commerce, and a growing suite of AI agent products (Agentforce) for enterprise customers. |
| Investor focus | Investors track Freshworks' customer growth among small and mid-sized businesses, AI feature adoption (Freddy AI), and progress toward sustained GAAP profitability. | Investors track Salesforce's Agentforce AI agent adoption and monetization, core subscription revenue growth, and operating margin expansion as the company balances growth investment with profitability. |
- Positioned as a more affordable, simpler-to-implement alternative to larger enterprise platforms
- Growing AI assistant (Freddy AI) features add product differentiation
- Improving path toward sustained profitability while maintaining reasonable growth
- Dominant global market share in enterprise CRM software
- Agentforce AI agent platform represents a significant new monetization opportunity layered onto existing customer relationships
- Broad, diversified product portfolio spans the full customer engagement lifecycle
- Significantly smaller scale than larger CRM and customer service competitors like Salesforce
- Faces intense competition from both larger platforms and other value-oriented challengers like HubSpot
- Growth has moderated from earlier hyper-growth rates as the market matures
- Large size makes sustaining high percentage growth rates more challenging
- Agentforce and other AI products are still in relatively early stages of enterprise monetization
- Faces competition from both specialized point solutions and other large enterprise software platforms
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