FRSH vs CRM Stock Comparison: AI Score, Valuation, Performance and Upside
CRM is the dominant, large-scale enterprise CRM and customer engagement leader, while FRSH is a much smaller, value-oriented challenger positioned as a simpler, more affordable alternative for small and mid-sized businesses. Both are incorporating AI assistants into their platforms, but differ enormously in scale and target customer segment.
FRSH vs CRM contrasts a smaller, value-positioned customer engagement software challenger against the dominant, large-scale enterprise CRM market leader.
FRSH holds the edge across 3 of 5 key metrics in this comparison. FRSH leads on both 1-year return (+28.02%) and forward P/E quality (15.87x vs 16.19x for CRM), a relatively favorable combination of momentum and valuation. On fundamentals, FRSH is growing revenue faster (16.00%), while CRM maintains the higher operating margin (21.38%) — a classic growth-versus-profitability split. Analyst consensus implies meaningfully more upside for FRSH (+8.77%) than for CRM (+2.56%).
Human Wall Street analysts' price targets, typically implying a ~12-month view — a separate signal from this site's own AI Prediction Signal further down the page, which is a 5-/30-day machine-learning forecast based on price history alone.
- Want exposure to a value-oriented, simpler-to-implement customer engagement platform
- Believe Freddy AI features can drive continued differentiation against larger competitors
- See value in Freshworks' improving path to sustained profitability
- Want exposure to the dominant global enterprise CRM software leader
- Believe Agentforce AI agents will become a significant new monetization opportunity
- Prefer a company with broader, more diversified enterprise product offerings
| Metric | FRSH | CRM |
|---|---|---|
| AI scorei | 24.3 | 47.5 |
| AI ranki | #3346 | #464 |
| Latest closei | $14.21 | $222.20 |
| 1M returni | +11.19% | -5.32% |
| 3M returni | +20.73% | +16.34% |
| 6M returni | +58.24% | +18.83% |
| 1Y returni | +28.02% | -14.98% |
How much would $10,000 be worth today if invested at the start of each period, with all dividends reinvested?
| Period | FRSH | CRM |
|---|---|---|
| 1Y ago | $12.71K (+27.1%) started 2025-11-03 | $8.73K (-12.7%) started 2025-11-04 |
| 5Y ago | $3.3K (-67.0%) started 2021-11-03 | $7.32K (-26.8%) started 2021-11-04 |
| 10Y ago | $2.99K (-70.1%) started 2021-09-22 | $30.31K (+203.1%) started 2016-11-04 |
Hypothetical — past performance does not guarantee future results.
| Metric | FRSH | CRM |
|---|---|---|
| Market capi | $3.45B | $210.69B |
| Trailing P/Ei | 20.99 | 23.42 |
| Forward P/Ei | 15.87 | 16.19 |
| Price/Salesi | N/A | 6.80 |
| EV/Revenuei | 3.19 | 5.50 |
| Analyst targeti | $14.38 | $262.54 |
| Target upsidei | +8.77% | +2.56% |
| Metric | FRSH | CRM |
|---|---|---|
| Revenue growthi | 16.00% | 10.80% |
| Earnings growthi | N/A | 118.90% |
| EPS growthi | N/A | +118.90% |
| FCF margini | +28.85% | +40.36% |
| Operating margini | 5.53% | 21.38% |
| Profit margini | 20.49% | 21.99% |
| ROIC proxyi | 19.70% | 19.38% |
| Return on equityi | 19.70% | 19.38% |
| Dividend yieldi | N/A | 0.69% |
| Payout ratioi | 0.00% | 15.66% |
| Dividend growth streaki | N/A | No increase yet |
| Betai | 0.86 | 1.15 |
| Debt/equityi | 3.86 | 110.42 |
| Current ratioi | 1.69 | 0.84 |
| Quick ratioi | 1.51 | 0.67 |
Over the past year, FRSH and CRM have moved strongly in the same direction (correlation of 0.71), based on daily returns.
Lower drawdown and smaller single-period drops generally indicate a smoother ride, though they do not guarantee lower future risk.
| Period | Metric | FRSH | CRM |
|---|---|---|---|
| 1Y | Growthi | +27.10% | -12.67% |
| CAGRi | +27.21% | -12.70% | |
| Volatilityi | 50.01% | 47.79% | |
| Sharpe ratioi | 0.65 | -0.15 | |
| Sortino ratioi | 0.91 | -0.24 | |
| Max drawdowni | 48.81% | 43.61% | |
| Current drawdowni | 8.26% | 16.54% | |
| Avg drawdowni | 19.85% | 21.30% | |
| Ulcer Indexi | 24.97% | 24.93% | |
| Max daily dropi | 16.38% | 8.69% | |
| Max wkly dropi | 22.91% | 15.16% | |
| 5Y | Growthi | -67.00% | -27.35% |
| CAGRi | -19.90% | -6.19% | |
| Volatilityi | 57.42% | 39.60% | |
| Sharpe ratioi | -0.18 | -0.08 | |
| Sortino ratioi | -0.25 | -0.11 | |
| Max drawdowni | 84.02% | 59.08% | |
| Current drawdowni | 67.00% | 39.43% | |
| Avg drawdowni | 64.27% | 31.07% | |
| Ulcer Indexi | 65.25% | 34.48% | |
| Max daily dropi | 19.62% | 19.74% | |
| Max wkly dropi | 28.50% | 23.19% | |
| 10Y | Growthi | -70.12% | +200.92% |
| CAGRi | -21.04% | +11.65% | |
| Volatilityi | 57.68% | 36.53% | |
| Sharpe ratioi | -0.20 | 0.36 | |
| Sortino ratioi | -0.28 | 0.53 | |
| Max drawdowni | 86.31% | 59.08% | |
| Current drawdowni | 71.72% | 39.43% | |
| Avg drawdowni | 67.95% | 19.23% | |
| Ulcer Indexi | 69.24% | 25.43% | |
| Max daily dropi | 19.62% | 19.74% | |
| Max wkly dropi | 28.50% | 23.19% |
| Category | FRSH | CRM |
|---|---|---|
| Company | Freshworks Inc. | Salesforce, Inc. |
| Sector | Technology | Technology |
| Industry | Software - Application | Software - Application |
| Core business | Freshworks provides customer service, sales, and IT service management software, positioning itself as a more affordable, easier-to-implement alternative to larger, more complex enterprise software platforms. | Salesforce is the world's largest customer relationship management software provider, offering a broad platform spanning sales, service, marketing, commerce, and a growing suite of AI agent products (Agentforce) for enterprise customers. |
| Investor focus | Investors track Freshworks' customer growth among small and mid-sized businesses, AI feature adoption (Freddy AI), and progress toward sustained GAAP profitability. | Investors track Salesforce's Agentforce AI agent adoption and monetization, core subscription revenue growth, and operating margin expansion as the company balances growth investment with profitability. |
- Positioned as a more affordable, simpler-to-implement alternative to larger enterprise platforms
- Growing AI assistant (Freddy AI) features add product differentiation
- Improving path toward sustained profitability while maintaining reasonable growth
- Dominant global market share in enterprise CRM software
- Agentforce AI agent platform represents a significant new monetization opportunity layered onto existing customer relationships
- Broad, diversified product portfolio spans the full customer engagement lifecycle
- Significantly smaller scale than larger CRM and customer service competitors like Salesforce
- Faces intense competition from both larger platforms and other value-oriented challengers like HubSpot
- Growth has moderated from earlier hyper-growth rates as the market matures
- Large size makes sustaining high percentage growth rates more challenging
- Agentforce and other AI products are still in relatively early stages of enterprise monetization
- Faces competition from both specialized point solutions and other large enterprise software platforms
Compare more than two at a time
This page is a fixed writeup on FRSH and CRM. Our comparison engine is the interactive version: load up to five tickers, switch timeframes, and get the correlation, drawdown, and overlap analysis that a static page can't show.
Add three more names beside FRSH and CRM, mixing stocks and ETFs in the same table — useful when the real question is which of a whole peer group to own.
AI score, forward P/E, analyst target upside, operating margin, and revenue growth are scored head-to-head, with a running tally of which ticker leads on how many metrics.
Volatility, Sharpe and Sortino ratios, maximum, current, and average drawdown, Ulcer Index, and worst single-day and single-week drops across every timeframe.
Pairwise daily-return correlation for every combination, so you can see whether two holdings actually diversify each other or just move together.
A scatter plot of forward P/E against return on equity, plus drawdown and 30-day rolling volatility charts, to separate what is cheap from what is merely beaten down.
For ETFs, a top-holdings comparison that exposes hidden overlap between funds. Every comparison exports to CSV for your own spreadsheet work.
Two comparisons a week are free without an account. A 14-day trial removes the limit and adds AI price forecasts, stock rankings, saved watchlists, and the intrinsic value calculator — no credit card required.
Want deeper AI forecasts?
This comparison page is public and free forever. Subscribers can unlock saved watchlists, full AI rankings, detailed forecasts, and interactive analysis tools.
Full valuation workup with AI Score, Monte Carlo forecast, and bull/bear case — free preview, premium data from $3.99.